Our agreement with you for using our services.
Last Modified 20/07/2022
These Terms of Services govern the provision of website hosting and associated services provided by Hydra Communications Ltd, a company registered in England, with its registered number 07780501 and its registered address at C/O Blenheim, 10 Fountain Court, Bradley Stoke, BS32 4LA.
Hydra Communications Ltd will be referred to within this document as ('PrimeNodes') and using first-person pronouns.
The Client will be referred to within this document as ('Customer'), ('Client'), ('User') and using second-person pronouns.
Your use of any website, network or services owned or operated by PrimeNodes, including without limitation www.primenodes.com (referred to as 'this site' or 'this website') signifies Your acceptance and compliance with these Terms of Service. PrimeNodes reserves the right to make changes to this site at any time. You warrant that You have read, understood and accepted the terms of this agreement before continuing use of services offered. PrimeNodes are not to be held at fault if You fail to read or comprehend the following contract made between You and PrimeNodes. This agreement applies to the use of the website and any service or server provided. You must comply with these terms when accessing our services via a computer, laptop, mobile device, tablet, watch or any other electrical device. You consent to resolve any dispute that You may have with PrimeNodes, our suppliers or the services offered, in the courts of England. If You are a consumer residing in one of the countries within the United Kingdom, You may bring Your claim in the country of Your residence – England, Scotland, Wales or Northern Ireland. The laws of England and Wale shall be applicable to this agreement and any disputes arising out of or in connection with it.
If You are a consumer, You have certain legal rights with respect to the purchase of Our services. For full details of Your legal rights and guidance on exercising them, it is recommended that You contact Your local Citizens Advice Bureau or Trading Standards Office. If the services are not performed in line with information that We have provided about them, You also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to You (or if Our breach concerns information about Us that does not relate to the performance of the services), You have the right to a reduction in price. If for any reason We are required to repeat the services in accordance with Your legal rights, We will not charge You for the same and We will bear any and all costs of such repeat performance. In cases where a price reduction applies, the reduction may be any sum up to the full price and, in cases where You have already made payment(s) to Us, may result in a full or partial refund. Refunds in these cases will be made by any applicable balance being applied to Your PrimeNodes account balance. Any such refunds, where applicable, will be issued without undue delay (and in any event within fourteen (14) calendar days starting on the date on which We agree that You are entitled to the refund) and applied to Your PrimeNodes customer account unless You request an alternative method as agreed on a case by case basis and at the sold discretion of PrimeNodes. Nothing in these Terms seeks to exclude or limit Your legal rights as a consumer. The terms of this paragraph apply to consumer customers only and not to business customers.
To be able to work with you, we require you to fully agree to comply with the contents of this agreement.
We strive to deliver excellence, but if we ever aren't up to the mark and provide you with a service that is materially different to that which we advertised and sold to you, we'll put it right!
We'll always notify you of any changes to your services, any alterations will never reduce your current service quality and if we're ever forced to discontinue a service, we'll swap you to a similar alternative.
We need to occassionally update our service offerings and legal agreements, so you'll need to check back to stay up to date.
Every service we provide is delivered to you with care and attention to detail, but we can't provide them with any form of warranty and aren't able to be held liable for any data loss or damages in the event of a hardware failure or in the case that something goes wrong.
This sections is very important, so please make sure you read through this whole section with additional attention to detail.
Any invoice that has been generated and assigned to your client account is due for payment on, or before, the specified due date. If an invoice remains unpaid and becomes overdue, any related services will be automatically suspended, leading to an irreversible termination if no payment has still not been made after 7 days.
If an invoice remains outstanding for more than 60 days, any outstanding balance will be deemed account debt and we'll unfortunately have to proceed with additional collection measures.
All charges, unless otherwise specified, are typically recurring on the schedule you pick (monthly, quarterly, etc), and please keep in mind we'll only be able to offer refunds under certain circumstances on payments for the first billing cycle.
This sections is very important, so please make sure you read through this whole section with additional attention to detail.
We will terminate this agreement if we have concerns about your ability to pay, such as we've been told you've gone bankrupt, made insolvent or have gone into liquidation.
Non-payment of an invoice doesn't constitute a cancellation with us; you'll need to submit an official request through your client area in the designated area. We can't accept them via any other form of communication, sorry!
We take fraud extremely seriously, and to help combat it may require additional ID verification measures beyond a simple email confirmation.
If fraud is found, we will share relevant information to local authorities and pursue legal action where needed. We'll immediately refund and block suspicious payments until we can confirm they're legitimate.
We're only responsible for the hardware rented from us; we don't provide any form of software support and aren't liable for any changes you make after the service is provisioned. To assist in ensuring service management, you're not permitted to make BIOS or BMC changes.
Colocation customers need to cover all costs related to their equipment, and are only allowed on-site if a full rack service is subscribed to.
You're responsible for ensuring that no nasty or illegal content is hosted from your services, and you need to make sure that you use the service for its designated purpose (web hosting should't be used for backup storage).
Any abuse on our network is taken extremely seriously, and we'll take action where necessary, including, but not limited to, when DDoS attacks are provoked (or performed) by any customer, where an IP is blacklisted or where copyright is infringed.
To cover our costs, if a service uses more bandwidth than has been subscribed to, we'll need to charge an overage fee to cover the unexpected transit unless you commit to an increased bandwidth capacity (billed at standard pricing) within 24 hours of your service first going over the limit.
We're an online business, so all communication and legal agreements are digital; we can only work with you if you accept receiving electronic communication.
We're required to keep your account information secure; we'll handle your data in line with local legislation in conjunction with additional terms detailed in this agreement and in our supplementary Privacy Policy.